Courtesy. Respect. Caring. Empathy. All are key components of The Circle of Excellence at Sibley Memorial Hospital. This initiative isn’t a directive from management, but rather a customer service approach crafted from the hearts and minds of employees from different departments throughout Sibley. Circle of Excellence behaviors are aligned with Sibley’s mission and values and challenge each person to see things from both the internal and external customers’ perspectives.
It is our belief that every encounter with our customers is an opportunity to establish a personal, caring connection. Our Circle is all-encompassing and embraces not only patients, but also extends to co-workers, physicians and volunteers. By modeling positive behaviors, we are better prepared and focused in order to care for our patients.
The Circle of Excellence is a living, growing initiative that is
cultivated throughout our organization by the words and
actions of our employees who embrace its principles.