Delivery of effective healthcare is a collaboration between patients, physicians and other healthcare professionals. We want you to know what to expect of us and what we expect of you while at Sibley Memorial Hospital.
Your rights as a patient include the right to:
- considerate and respectful care
- receive Hospital services without discrimination on the basis of any factor to which discrimination is prohibited by law
- know the people involved in your care
- be informed about and participate in decisions regarding your care
- consent to or decline treatment
- appropriate assessment and management of pain
- security, personal privacy and confidentiality of record
- access information in your medical records
- contact the Hospital’s Ethics Committee or other available resources for assistance in decisions regarding care
- access to protective services
- an advance directive, such as living will or a durable power of attorney for healthcare
- be transferred to another facility when medically appropriate and legally permissible, or when you have requested this and are mentally stable
- contact the nurse manager of your unit if you have any questions or concerns to be resolved.
- or you may call the Patient Representative Hotline at 202.537.4267, between 7:30 am and 4:30 pm. After 4:30 pm or on weekends and holidays, contact the Patient Care Services Coordinator through the page operator at 202.537.4111
- prompt resolution of grievances and information about the hospital’s grievance procedure, including whom to contact to file a grievance. If you feel your concerns have not been adequately addressed, you have the right to contact the DC Department of Health or the Joint Commission at:
DC Department of Health Joint Commission
825 North Capitol Street NE One Renaissance Boulevard
Washington, DC 20002 Oakbrook Terrace, IL 60181
Phone: 202.442.5888 Phone: 1.800.994.6610
Your responsibilities as a patient include the responsibility to:
- act in partnership with your healthcare team
- be considerate of other patients and Hospital personnel
- provide complete information about current and developing health conditions, past illnesses, hospitalizations, medications and other matters relating to your health
- inform your physician (s) or other caregivers if you anticipate any problems following prescribed treatment
- supply the Hospital with a copy of your advance directive if you have one
- pay Hospital bills promptly, proving information necessary for insurance processing, and asking questions you may have concerning bills
- inform the Hospital as soon as possible if you feel your rights have been violated or safety is a concern, by contacting the Patient Representative Hotline at 202.537.4267.
Privacy Compliance Hotline
Sibley Memorial Hospital has a Hotline for individuals to report actual or potential violations of any law and/or Hospital policy. The Hotline is available to Sibley’s Chief Compliance Officer. All reports to the Hotline will be investigated in a prompt and reasonable fashion. You may also call anonymously. The President/CEO of Sibley will be informed of your call.
Hotline: 202.243.2260