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Patient Rights and Responsibilities

Delivery of effective healthcare is a collaboration between patients, physicians and other healthcare professionals. We want you to know what to expect of us and what we expect of you while at Sibley Memorial Hospital.
 
Your rights as a patient include the right to:
  • considerate and respectful care
  • receive care, treatment and services free from discrimination related to age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression
  • know the people involved in your care
  • be informed about and participate in decisions regarding your care
  • consent to or decline treatment
  • appropriate assessment and management of pain 
  • security, personal privacy and confidentiality of record
  • access information in your medical records
  • contact the Hospital’s Ethics Committee or other available resources for assistance in decisions regarding care 
  • access to protective services
  • an advance directive, such as living will or a durable power of attorney for healthcare
  • be transferred to another facility when medically appropriate and legally permissible, or when you have requested this and are mentally stable
  • contact the nurse manager of your unit if you have any questions or concerns to be resolved. 
  • or you may call the Patient Representative Hotline at 202.537.4267, between 7:30 am and 4:30 pm. After 4:30 pm or on weekends and holidays, contact the Patient Care Services Coordinator through the page operator at 202.537.4111
  • prompt resolution of grievances and information about the hospital’s grievance procedure, including whom to contact to file a grievance. If you feel your concerns have not been adequately addressed, you have the right to contact the DC Department of Health or the Joint Commission at: 
 
DC Department of Health Joint Commission
825 North Capitol Street NE One Renaissance Boulevard
Washington, DC 20002 Oakbrook Terrace, IL 60181 
Phone: 202.442.5888 Phone: 1.800.994.6610
 
Your responsibilities as a patient include the responsibility to:
  • act in partnership with your healthcare team
  • be considerate of other patients and Hospital personnel
  • provide complete information about current and developing health conditions, past illnesses, hospitalizations, medications and other matters relating to your health
  • inform your physician(s) or other caregivers if you anticipate any problems following prescribed treatment
  • supply the Hospital with a copy of your advance directive if you have one
  • pay Hospital bills promptly, proving information necessary for insurance processing, and asking questions you may have concerning bills

Privacy Concerns or Complaints

Sibley Memorial Hospital follows all Federal guidelines of the Health Insurance Portability and Accountability Act (HIPAA).  At registration, patients are given written notice of Privacy Practices. To maintain patient privacy, our staff will give limited information over the telephone to your callers unless you have requested that all information be withheld. If you have any privacy coners, questions or complaints, please call the Risk Management Office at (202) 370-6557.
 
 
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